Q: What license size do I need to buy?
A: Spykey2000 licensing is based on the number of computers
you are going to monitor, i.e. the number of computers where
you install Agent in your organization. You will not be able
to monitor more computers than the license size you purchase.
Spykey2000 is available in several packages of fixed license
size: 3, 6, 12, 25, 50, Site, Enterprise. For example, if
you have 10 computers in your LAN that you want to monitor
you should consider buying 12 computers license. Site license
allows you to install Spykey2000 Agent on unlimited number
of computers located in one physical office or no more than
100 miles from the address of purchase. Enterprise license
is for the companies that want to use the software in multiple
offices located worldwide.
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Q: I have 5 computers license.
How can I add a few more licenses to monitor our new computers?
A: You may upgrade to the next (or any) available license size.
In this case it's 10 computers license. It can be purchased
with the discount on our web site. Please fill in the license
size upgrade form to see the price and to order the upgrade.
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Q: What happens
after I purchase Spykey2000?
A: After you pay you will instantly receive the download link
for the fully functional product and your license code. Delivery
is performed via email. Then you may download and install full
version of Spykey2000. Sometimes in rare cases you may be required
to wait for a few hours before you receive the email with the
download link and registration information.
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Q: Is there any hidden fees?
A: There is only one flat fee that you pay once and own the
license for the product forever. There is no need to pay
for subscription, tech support, etc.
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Q: Do I get technical
support with my purchase?
As a registered user you get high priority product life time
free technical support via email. Please feel free to contact
us with any questions regarding our products.
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Q: How about the version upgrades?
We work on improving our software constantly. Product updates
and fixes are available quite often. Registered users get
all version upgrades for free during one year since purchase.
We will email you upgrade information as soon as next version
is released. After year end you will be able to purchase
another year of upgrades for reduced price.
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Q: Can our organization
buy Spykey2000 with Purchase Order?
We accept Purchase Orders from the companies and organizations
for the amounts starting at $100. We allow a payment deadline
of 30 days from purchase. To order click Buy Now link on the
online order and select Purchase Order as your Method of payment.
Follow the instructions and fax your purchase order to Plimus.
Plimus Inc is a payment processing company that collects payments
for Spykey2000.
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Q:
Computer in the Remote Agents list shows up as Offline,
but actually it is turned on
A: First make sure that you installed Agent on the
remote computer. Then check if Spykey2000 and Agent are not
blocked by the firewalls.
You can allow all communications for them in the firewall settings
or open ports described in one of the questions below
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Q:
Anti-spyware or Antivirus software prevents me from installing
Spykey2000, Agent . Or it disables my monitoring software
A: If you are knowingly installing Spykey2000, Spykey2000 Agent
or Spykey2000software on and you own this computer or have
owner's authorization, you may easily disable warnings in AntiSpyware.
So monitored users will not be able to detect presence of monitoring
software
We have created instructions for setting up Excludes for Spykey2000
software in several popular anti-spyware programs
Read these easy to follow instruction:
Similar steps can be taken to run Spykey2000 and Spykey2000with
other anti-virus and anti-spyware programs you may have.
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Q: I have installed
Windows XP Service Pack 2 and now Agents appear offline in
Spykey2000
A: Service Pack 2 installs Windows Firewall that is turned
on by default. First, you need to upgrade your Spykey2000 to
the latest available version. You should then allow all communication
for Spykey2000 when Windows Firewall asks you. When you install
Agent it creates a special rule in Windows Firewall that opens
port #15164. This will allow to monitor this computer from
Spykey2000. You should be logged on as the user with Administrator
privileges when installing Agent locally. When installing Agent
remotely you should have Administrator rights on this computer.
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Q: How can I install Agent on the
remote computer?
A: The easiest way is to install Agent remotely. Click File-Install
Agent menu in Spykey2000. Enter or select computer name (you
may also enter IP address there). You should be either logged
on as a user with Administrator privileges on the remote computer
or enter the password for the user with such rights. So only
computer Administrators can install Agent remotely. Remote
installation works only if both computers are at least Windows
2000.
You may also install Agent locally on that computer. Go to
that computer and run amagent3x.exe file from the floppy or
shared network location.
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Q: Can Spykey2000
connect to the computers through Internet?
Basically it can, but there are certain limitations. You need
direct IP connection between computers, proxy servers are not
supported basically. You should be able to ping the remote
computer. Also it's desirable if both computers have static
IP addresses. You may install Agent remotely only if you know
local Administrator password for that computer. Monitoring
will not be fast on the slow Internet connection as Spykey2000
is designed for using on LAN.
We recommend using our spykey2000program for the computers
located outside your LAN. It can record same log file and email
it to you periodically.
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Q: How to uninstall Agent from
the remote computer?
A: In the full version you may uninstall Agent remotely. Right
click the computer in Remote Agents list in Spykey2000. Then
click Uninstall Agent. Agent will be uninstalled from the selected
remote computer silently. Other way to uninstall Agent is to
run unins000.exe located in Agent folder (by default, c:\program
files\amsys) on the remote computer. This is the only way available
in the evaluation version. After uninstalling Agent you may
delete it from the list in Spykey2000.
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Q: How to get
to know if employees play games or surf web during work time?
A: Install Spykey2000 on your computer. Install Agent on the
networked computers you want to monitor. Enable Offline Logging
and Offline Screenshots on those PCs in the Agent Properties
window in Spykey2000. After some time download log files and
screenshots from those computers. Export them into MS Excel
and look at Summary Table tab to see a list of applications
users have worked with. Or you may export log files to HTML
and find what users have run, look at the screenshots, taken
during the work time.
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Q: What network
protocols does Spykey2000 use?
A: It uses TCP IP. Spykey2000 uses IP ports 15163(TCP), 15165(UDP)
and 15166 (TCP). Agent program uses port 15164(UDP) and 15166(TCP).
They should be free to work properly. If you have firewall
installed, you need to enable communications through these
ports for Spykey2000
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Q: I have installed
Spykey2000 Agent on some computer in LAN. And this computer
does not appear in Remote Agents list in Spykey2000.
A: This may happen if the client computer is in another network
segment. So this computer cannot be detected automatically.
In this case you should add it manually. Click "Add computer" and
enter its IP address or host name, then click OK.
Another possible reason can be the firewall installed on your
or remote computer that blocks Spykey2000 communications.
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Q: I can see
the remote computer is online in list. But when I doubleclick
on this computer Spykey2000 does not connect to it.
A: Possibly be Spykey2000 from other PC is connected to this
Agent. Only one Spykey2000 at a time may connect to the Agent
program. Other possible reason is that communications between
Spykey2000 and Agent are partially blocked by the firewall
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Q: I tried to
reinstall Spykey2000 Agent, but I cannot do it because of sharing
violation error messages.
A: It means that Spykey2000 Agent is running now. Try to uninstall
it first, restart computer and then run installation again
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Q: Can I change
the look of resulting exported HTML (Excel or CSV file),
A: All log exports in Spykey2000 are based on the templates.
You may edit these template files to get desired look of the
generated files. Templates may contain predefined macros (e.g.
%USER%, %TIME%), which are substituted by corresponding values
during export. For full available macros list read Spykey2000
documentation.
For HTML Export the templates are: first.html, head.html, logrec.html,
scrshot.html, bottom.html, last.html. You should have basic
knowledge of HTML. Template for MS Excel export is log.xls,
CSV export template is delim.txt file. All template files are
located in \Templates subfolder of Spykey2000 folder. Do not
forget to backup those files before editing.
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Q: Can I store
recorded logs in the database for advanced long period analysis?
A: To add logs into a database, you should export them to CSV
file using Spykey2000 Log Export feature. You may choose necessary
fields and delimiters by editing the template file Templates\delim.txt.
Then you may import the resulting CSV file into any database
or open it in a spreadsheet program as most of them support
CSV files.
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Problem: Connecting
to the remote agents from the console always displays the agents
as disconnected. Windows XP SP2, laptop
Solution: The Spykey2000 Software will always display the agents
as disconnected if you have two IP addresses to the workstation.
This was a problem because during install I did not have the
wireless card enabled. I was trying to run the monitoring software
with the laptop on the docking station and with the wireless
card enabled.
I found this by trying to re-install the application and it
asking which interface to use for primary communication. I
have since disabled the wireless connection and it works perfectly.
Another way to fix this would be to open Options in Spykey2000,
go to Binding settings and select IP address of the network
interface that connects you to Agents.
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